Frequently Asked Questions

 

When I pay online do I get the online version & my guide by post?

All online purchasers receive the online version & full posted version. The online version will be sent to the email you used with Paypal. Your full guide will then be mailed to the address you gave Paypal.

 

How long will my guide take to arrive?

Guides are posted quickly. We aim to post your order by the next working day. Typically all guides arrive within a few days. *Please note, some countries may take over 1 week for orders to arrive.

 

Why do you use PayPal?

We use PayPal by eBay to give our customers the best possible online security & protection. With over 100 million users, PayPal is the world's number one payment provider. Cards we accept include but are not limited to MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch.

 

Will it cost me more to pay with PayPal?

PayPal does not charge you for the use of their services.

 

Can I order over the phone?

Sorry, for your security, we only accept online payments via PayPal.

 

Can I order multiple guides?

Yes, but you will have to order them individually.

 

Can I send to a different address than the one I used in Paypal?

Yes. Just contact us after payment with the address you wish the guide to be mailed. We will confirm it with you then mail it.

 

Do you have a returns policy?

Yes. Our return policy is in accordance with the EU Distance Selling Directive. For more details see our terms and conditions.

 

If you have a question, need special service or just need general information, please do not hesitate to contact us.

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